Senior Software Asset Management (SAM) Administrator

• Job Description
• Must-Haves (Knockout Criteria)
• Candidates must meet
• ALL
• of the following. Do not submit profiles that miss any item below.
• SAM Experience
• 6–10 years of hands-on Software Asset Management / Licensing experience
• Not procurement-only or CMDB-only profiles
• Service Provider / MSP Background
• Prior experience working with a service provider, MSP, or managed services vendor
• Delivered SAM services to enterprise or government clients
• ServiceNow SAM Pro — Certified
• Active ServiceNow SAM Pro certification (mandatory)
• Hands-on administration and configuration experience
• FinOps — Hands-On

Demonstrable FinOps experience including

• Cloud cost optimization
• Showback / chargeback
• Azure / SaaS consumption analysis
• FinOps-aligned license optimization
• FinOps Certified Practitioner preferred
• Vendor Licensing Depth

Expert-level licensing knowledge across at least 4 of

• Microsoft (M365, Windows Server, SQL, AVS)
• Adobe
• Autodesk
• Oracle
• VMware / Broadcom
• Red Hat
• Audit Leadership
• Led or been a core participant in at least 2 major vendor audits
• Vendors include: Microsoft, Oracle, Adobe, Autodesk, VMware
• Contract Negotiation

Proven track record in

• Enterprise Agreement (EA) renewals
• Subscription renewals
• Vendor negotiations
• Must demonstrate documented savings or cost-avoidance outcomes
• SAM Tooling

Hands-on administration of at least one

• ServiceNow SAM Pro (required)
• Flexera One / FlexNet
• SNOW License Manager
• Nice-to-Haves (Differentiators)
• Prior SAM engagement within UAE / GCC government or BFSI environment
• Experience with Sovereign Cloud or VMware AVS licensing models
• FinOps Certified Practitioner (FOCP) or FinOps Certified Professional
• Certified Software Asset Manager (CSAM) or Microsoft Licensing Specialist (MLSS)
• Power BI dashboarding for SAM / license consumption reporting
• Experience with CMDB integration (ServiceNow CMDB)
• Experience with discovery tools (Lansweeper, SCCM, Intune)
• Arabic language skills (spoken/written)
• Role Overview
• Owns end-to-end lifecycle, governance, compliance, and cost optimization of software estate

Covers hybrid, cloud, and on-prem environments including

• SDD Sovereign Cloud
• VMware / AVS
• Azure
• Oracle Cloud
• SaaS platforms (M365, Adobe, AutoCAD)

Ensures

• Accurate license tracking
• Audit readiness
• Contract optimization
• Strategic vendor negotiation
• Works closely with Procurement, FinOps, Legal, Service Management, Cloud, Security, Operations, and vendors
• Key Responsibilities
• 1. Software Asset Lifecycle Management
• Own full lifecycle: procurement → deployment → usage → optimization → retirement

Maintain reconciled inventory across

• Sovereign Cloud, VMware / AVS, Azure, Oracle Cloud
• On-prem servers, workstations, VDI, SaaS
• Track entitlements, consumption, and usage across all software
• 2. License Compliance & Audit Management

Ensure compliance with licensing models

Per-user, per-core, per-VM, subscription

Lead audit preparation and response for

• Microsoft, Adobe, Autodesk, Oracle, Red Hat, VMware / Broadcom
• Conduct internal compliance reviews and remediation
• Maintain audit-ready entitlement documentation
• 3. License Optimization & FinOps
• Identify and reclaim underutilized licenses (M365, Adobe, AutoCAD, engineering tools)
• Optimize cloud licensing (Azure, SaaS) aligned with FinOps

Partner with FinOps for

• Cost strategy
• Showback / chargeback
• Produce consumption analysis and cost-saving recommendations
• 4. Vendor Management & Contract Negotiation

Act as licensing expert during

• Contract renewals
• Enterprise Agreements
• SaaS renewals a