Jira User / Specialist

• Job Description
• Jira User / Specialist
• Contractor
• Remote

Job Summary

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Key Responsibilities

• Manage and track tickets using Jira to ensure timely resolution and accurate documentation.
• Support Agile teams operating in Scrum and Kanban frameworks, maintaining smooth workflows.
• Configure Jira dashboards and reports to deliver clear, actionable data to stakeholders.
• Perform basic workflow configuration tasks to support evolving project requirements.
• Collaborate closely with team members to gather feedback and refine issue tracking processes.
• Utilize strong written and verbal communication skills to clearly document processes and communicate updates.
• Assist with AI training initiatives by providing structured Jira data and insights to support the project’s goals.

Required Skills and Qualifications

• Minimum 2 years of hands-on experience using Jira in a user-level capacity.
• Expertise in issue tracking, ticket management, and Agile methodologies (Scrum/Kanban).
• Proficiency in configuring Jira dashboards and generating reports.
• Basic knowledge of Jira workflow configuration and customization.
• Strong data analysis skills with a keen attention to detail.
• Excellent problem-solving abilities within collaborative team environments.
• Outstanding written and verbal communication skills.

Preferred Qualifications

• Experience supporting AI or data-driven projects.
• Familiarity with remote, cross-functional teams.
• Track record of proactive process improvement in Jira environments.