Data Center Operations Manager

• Job Description
• Data Center Operations Manager
• Job Summary
• Tier 3 (L3) Data Center Engineer – Physical Infrastructure
• Responsible for expert-level support, troubleshooting, and management of data center facility systems
• Covers power, cooling, racks, and environmental controls
• Acts as the final escalation point for complex facility-related issues
• Ensures high availability, reliability, and safety of the physical data center environment
• Key Responsibilities
• 1. Advanced Facilities Support & Escalation

Act as L3 escalation point for critical issues related to

• Power systems (UPS, generators, ATS, PDUs)
• Cooling systems (CRAC/CRAH, chillers)
• Environmental systems (temperature, humidity, sensors)
• Lead troubleshooting and restoration during major outages or failures
• Coordinate with facility vendors and contractors for resolution
• 2. Power & Electrical Systems Management

Oversee operation and health of

• UPS systems and battery banks
• Generators and fuel systems
• ATS panels and electrical distribution
• Rack PDUs and power circuits
• Review load balancing and ensure no single point of failure
• Validate redundancy (N+1, 2N configurations)
• 3. Cooling & Environmental Management

Ensure optimal operation of

• Cooling distribution
• Monitor temperature and humidity levels
• Optimize airflow management (hot/cold aisle containment)
• 4. Preventive Maintenance & Compliance
• Review and validate PM/PPM activities carried out by vendors
• Ensure compliance with maintenance schedules and OEM standards
• Maintain records of maintenance logs and reports
• Ensure adherence to safety and regulatory standards
• 5. Incident & Problem Management
• Lead root cause analysis (RCA) for facility-related incidents

Ensure quick recovery from

• Power failures
• Cooling issues
• Environmental alarms
• Maintain detailed incident reports and corrective action plans
• 6. Change & Risk Management
• Review and approve facility-related changes (power, cooling, racks)
• Conduct risk assessments before any critical activity
• Ensure changes are executed during approved maintenance windows
• 7. Capacity Planning & Optimization

Monitor and plan for

• Power capacity utilization
• Cooling capacity and efficiency
• Rack space and layout
• Support data center expansion and future growth planning
• 8. Vendor & Stakeholder Coordination

Manage and coordinate with

• Electrical and mechanical vendors
• Facility management teams
• Ensure SLA compliance and quality of service delivery
• 9. Documentation & DCIM Management

Maintain

• SOPs, MOPs, EOPs
• Single-line diagrams (SLD)
• Rack layouts and power mapping
• Update and manage DCIM system data
• 10. Disaster Recovery & Emergency Handling
• Support emergency response procedures (EOPs)
• Participate in power fail and DR drills
• Ensure readiness for failover and backup systems
• Qualifications & Experience
• Bachelor’s degree in electrical / mechanical engineering or related field
• Minimum 6–10 years of experience in data center facilities operations
• Strong experience in critical infrastructure environments
• Technical Skills
• Electrical Systems (UPS, Generators, ATS, PDUs)
• Cooling Systems
• DCIM tools and environmental monitoring
• Load calculations and capacity planning
• Knowledge of redundancy models (N+1, 2N)
• Key Competencies
• Advanced troubleshooting and crisis handling
• Strong understanding of critical facility operations
• Risk assessment and decision-making
• Vendor management and coordination
• Attention to detail and operational discipline
• Preferred Certifications
• Certified Data Center Professional (CDCP / CDCS)
• Electrical or Me